Pre-Owned Protection • Warranty Benefits • Repair Guidance
Cavender Coverage
A 3-Month / 3,000-Mile Limited Warranty designed to help protect qualifying pre-owned vehicle purchases with covered mechanical breakdown protection, roadside assistance, rental car reimbursement, and trip interruption support.
Quick Facts
Fast answers right up front.
Overview
Straightforward protection for qualifying pre-owned vehicles.
What It Is
Cavender Coverage is a limited warranty designed to help protect against covered mechanical breakdowns during the coverage term.
How Long It Lasts
Coverage lasts for 3 months or 3,000 miles from the purchase date and mileage at sale, whichever occurs first.
Important Condition
Repairs covered by the limited warranty must be authorized in advance before work begins.
What’s Covered
Major systems included in coverage.
For easier navigation, the covered components are grouped here in a simplified format. Full coverage language, limitations, and terms are governed by the Cavender Coverage limited warranty documentation.
- Gasoline engine components
- Electric traction motor components
- Transmission and transfer case components
- Drive system components
- Electric vehicle traction batteries for breakdown
- Thermal system components
- Associated taxes and necessary fluids for authorized repairs
- Listed seals, gaskets, and fasteners for covered components
Benefits
Support beyond the covered repair.
Roadside Assistance
Call 1-888-857-5407 for roadside assistance. Assistance obtained through any source other than AGERO is not covered or reimbursable.
Trip Interruption
Maximum of $375 per occurrence when a covered repair interrupts travel.
Rental Car
Rental car support is available for up to 3 days while an authorized covered repair is being completed.
If Repairs Are Needed
A clear process when something goes wrong.
Return to the selling or affiliate dealer
In the event of a mechanical breakdown, the customer should return the vehicle to the selling dealer or affiliate dealer to receive benefits under the limited warranty.
Get the issue diagnosed
The service department should diagnose the concern and prepare a clear failure cause and estimate before calling in the claim.
Obtain prior authorization
Prior authorization must be obtained before beginning repairs covered by the warranty.
If you are more than 40 miles away
If the vehicle breaks down more than 40 miles from the selling or affiliate Cavender dealership, contact Cavender Coverage claims at 866-520-4403.
Who Pays
Claim responsibility depends on time and mileage from sale.
Selling Dealership Responsibility
The selling dealership is obligated for limited warranty repairs made within 30 days or 1,000 miles or less from the designated contract sale date.
Cavender Coverage Responsibility
Cavender Coverage is obligated for claim payments made after 30 days and more than 1,000 miles from the designated contract sale date.
FAQ
Common questions and process details.
- Verify the vehicle is covered under the Cavender Experienced 3 Month / 3,000 Mile Limited Warranty in GEARS.
- Confirm the vehicle purchase date and mileage at time of sale.
- Determine whether the vehicle is within 30 days or 1,000 miles from sale, or beyond that threshold.
- Perform diagnosis before calling in the claim. Claims must include a clear failure cause and estimate.
- Obtain prior authorization from Cavender Coverage before beginning repairs.
If the vehicle is within 30 days or 1,000 miles, the selling dealership is financially responsible for the repair, not Cavender Coverage.
- Call the claim into Cavender Coverage to document the repair.
- The claim will be denied for payment but logged for tracking purposes in the Cavender Coverage system.
- The service department should then contact the internal adjudicator for approval and documentation.
Internal Adjudicator: Brent Marston • (954) 821-7829
If the vehicle is beyond 30 days and over 1,000 miles, the repair becomes the responsibility of Cavender Coverage.
- Diagnose the concern.
- Contact Cavender Coverage Claims Department before beginning repairs.
Claims Phone: 888-857-5407
The claims adjuster will review the diagnosis, confirm covered components, and authorize repairs.
- The vehicle must still remain under Cavender Auto Group service control.
- The Service Department should sublet the repair to a qualified repair facility or franchised dealership.
- The Cavender dealership remains the repair order holder and claim administrator.
- The sublet invoice should be attached to the primary repair order.
If the vehicle breaks down more than 40 miles from the selling or affiliate Cavender dealership, the customer should contact Cavender Coverage.
Claims Contact: 866-520-4403
- The repair should still be called into Cavender Coverage for documentation.
- Cavender Coverage may facilitate payment to the outside repair facility on behalf of the selling dealer.
- The repair amount will be billed back to the selling dealership on the monthly contract remittance statement.