WORST CAR-BUYING EXPERIENCE! I purchased a used vehicle from Cavender Chevrolet thinking I was making a good investment and getting a dependable car. Unfortunately, just ONE YEAR later, the engine blew and the AC went out, both at the same time. Not to mention, I have had nothing but issues throughout the year since the moment I drove the vehicle off the lot. When I reached out to the dealership, instead of offering a reasonable solution or standing behind the vehicle they sold me, I was given a few options: trade it in for another vehicle with even MORE miles ... Read More

Full review text opened.

Google - Nov 4, 2026

WORST CAR-BUYING EXPERIENCE! I purchased a used vehicle from Cavender Chevrolet thinking I was making a good investment and getting a dependable car. Unfortunately, just ONE YEAR later, the engine blew and the AC went out, both at the same time. Not to mention, I have had nothing but issues throughout the year since the moment I drove the vehicle off the lot. When I reached out to the dealership, instead of offering a reasonable solution or standing behind the vehicle they sold me, I was given a few options: trade it in for another vehicle with even MORE miles and pay more money, have a $1200 car payment for a new car, or pay $11,000 for a new engine. Absolutely unacceptable and incredibly disappointing. Nobody expects to spend their hard-earned money on a vehicle only to face major mechanical failures a year later and feel like they're being left to deal with it on their own. I expected better customer service, better support, and some accountability. Instead, this has been one of the worst experiences of my life. I would NOT recommend Cavender Chevrolet, and I will NEVER do business here again.

I want to give a HUGE shout-out to Dawn at Cavender Buick West for going above and beyond over the past couple of weeks while I’ve been dealing with issues with my Buick. Throughout this entire experience, he has been nothing but helpful, patient, and understanding. Even during moments when I was frustrated enough to consider giving the vehicle back, he continued to go out of his way to make sure I had everything I needed. He consistently checked in and asked if there was anything else he could do for me. Customer service like his truly makes a ... Read More

Full review text opened.

Google - Nov 4, 2026

I want to give a HUGE shout-out to Dawn at Cavender Buick West for going above and beyond over the past couple of weeks while I’ve been dealing with issues with my Buick. Throughout this entire experience, he has been nothing but helpful, patient, and understanding. Even during moments when I was frustrated enough to consider giving the vehicle back, he continued to go out of his way to make sure I had everything I needed. He consistently checked in and asked if there was anything else he could do for me. Customer service like his truly makes a difference. His professionalism, genuine concern, and willingness to help has completely changed my experience. Thank you for helping me and my family!

Tyron has done an exceptional job of taking care of me during and after the sale process. The financial manager made several mistakes that had to be taken care of after all paperwork was signed. The truck is impressive, but I have to bring it back so dealer items can be installed that the service team failed to take care of. I will have to say this though, even though those things took place, it was the best car buying experience that my wife and I have ever had.

I had a great experience purchasing my first car thanks to Gustavo!

The Cavender people were outstanding. We made a deal for a new Terrain which met my budget. They were expert in many ways extremely efficient in closing the deal. I would definitely buy another car from them. Also their service is outstanding! Both sales, service, and management team put the customer first!

A ROUTINE OIL CHANGE TURNED INTO A NIGHTMARE. (I would give no stars if available) I would strongly encourage anyone considering this dealership's service department to think twice based on our experience. On October 29, 2026, we brought our truck in for a routine oil change. Before this visit, our vehicle had NEVER leaked oil. The very next day, October 30, we noticed oil leaking underneath the truck. We immediately returned to the dealership and were told by service technician Brad S. that the oil filter was "LOOSE." You would think that identifying a loose oil filter would mean the ... Read More

Full review text opened.

Google - Nov 3, 2026

A ROUTINE OIL CHANGE TURNED INTO A NIGHTMARE. (I would give no stars if available) I would strongly encourage anyone considering this dealership's service department to think twice based on our experience. On October 29, 2026, we brought our truck in for a routine oil change. Before this visit, our vehicle had NEVER leaked oil. The very next day, October 30, we noticed oil leaking underneath the truck. We immediately returned to the dealership and were told by service technician Brad S. that the oil filter was "LOOSE." You would think that identifying a loose oil filter would mean the problem would be corrected. Unfortunately, that was not the case. The truck continued leaking oil, leaving puddles underneath it and significant oil stains on our driveway. The leakage became even more noticeable when the vehicle was started. We returned AGAIN on October 31 because the issue was clearly not resolved. We spoke with Service Lane Manager Shawdny Bruchhron and Service Manager John Felan. I even brought in a bucket containing oil that had leaked from the truck to physically demonstrate how much oil was coming out. We explained the inconvenience, the damage to our driveway, and our concerns about potential engine damage. During the inspection, a technician claimed the oil filter was no longer leaking but identified a bolt nearby that was supposedly leaking oil. When we questioned why this was suddenly happening immediately after the dealership performed the oil change, the technician dismissed it as a "COINCIDENCE." A coincidence? Our truck had no oil leak before your dealership serviced it. We brought it in for an oil change, and the very next day we were dealing with oil puddles underneath it. What made the experience even more concerning was the response from the Service Lane Manager when I expressed my concerns about the amount of oil leaking and the possibility of engine damage. Her response was: "As long as there's 2 quarts in there, y'all be fine." That is not the reassurance a customer should receive when reporting a substantial oil leak. We live approximately 45 minutes away, and both of us work long hours. Having to repeatedly drive back and forth to address a problem that started immediately after dealership service is extremely inconvenient. We eventually had to request a loaner vehicle. On November 2, we received a voicemail stating that technicians had run the vehicle, allowed it to sit, restarted it, and had not observed another leak. But that still leaves some very important questions unanswered: What exactly was done to the truck on October 30? Was the original oil filter replaced or simply tightened? Was the old O-ring removed? Was the new filter gasket properly lubricated and installed? Was the filter tightened according to manufacturer specifications? What exactly was the bolt identified as leaking? Where is the written documentation identifying the ORIGINAL cause of the leak? Why did this problem begin immediately after the oil change? We are still waiting for clear answers and proper documentation. Let's be clear: This is not about complaining over a little oil spot. This is about trusting a dealership with our vehicle and having it develop an oil leak immediately after service. An unresolved oil leak can potentially cause serious engine damage and create additional safety concerns. We should not have to repeatedly return, bring physical evidence of the leak, explain the same problem over and over, and practically beg for answers. We appreciate being provided with a loaner vehicle, but that does not erase the inconvenience, frustration, or unanswered questions. A dealership should stand behind its service, take customer concerns seriously, and provide accountability when something goes wrong. We brought our truck in for maintenance, not to inherit another mechanical problem.

Great customer service from entire staff. Wait time was only an hour with appointment. My service rep was great .

Read at DealerRater

Ray made me feel like I won and he went to bat to get a little more for our trade in . The process was simple and smooth

By far the WORST dealership service department I have ever dealt with. If I could give them zero stars, I absolutely would. Their customer service and overall experience were unacceptable. They don’t deserve even one star. I would not recommend this dealership’s service department to anyone.

Read at DealerRater

I rate this dealer high for a few reasons: First, the service from all the staff is amazing! Secondly, especially for service, it was very easy to schedule. My service advisor was honest about timelines and possibilities of what might be involved.

Read at DealerRater

WORST CAR-BUYING EXPERIENCE! I purchased a used vehicle from Cavender Chevrolet thinking I was making a good investment and getting a dependable car. Unfortunately, just ONE YEAR later, the engine blew and the AC went out, both at the same time. Not to mention, I have had nothing but issues throughout the year since the moment I drove the vehicle off the lot. When I reached out to the dealership, instead of offering a reasonable solution or standing behind the vehicle they sold me, I was given a few options: trade it in for another vehicle with even MORE miles ... Read More

Full review text opened.

Google - Nov 4, 2026

WORST CAR-BUYING EXPERIENCE! I purchased a used vehicle from Cavender Chevrolet thinking I was making a good investment and getting a dependable car. Unfortunately, just ONE YEAR later, the engine blew and the AC went out, both at the same time. Not to mention, I have had nothing but issues throughout the year since the moment I drove the vehicle off the lot. When I reached out to the dealership, instead of offering a reasonable solution or standing behind the vehicle they sold me, I was given a few options: trade it in for another vehicle with even MORE miles and pay more money, have a $1200 car payment for a new car, or pay $11,000 for a new engine. Absolutely unacceptable and incredibly disappointing. Nobody expects to spend their hard-earned money on a vehicle only to face major mechanical failures a year later and feel like they're being left to deal with it on their own. I expected better customer service, better support, and some accountability. Instead, this has been one of the worst experiences of my life. I would NOT recommend Cavender Chevrolet, and I will NEVER do business here again.

I want to give a HUGE shout-out to Dawn at Cavender Buick West for going above and beyond over the past couple of weeks while I’ve been dealing with issues with my Buick. Throughout this entire experience, he has been nothing but helpful, patient, and understanding. Even during moments when I was frustrated enough to consider giving the vehicle back, he continued to go out of his way to make sure I had everything I needed. He consistently checked in and asked if there was anything else he could do for me. Customer service like his truly makes a ... Read More

Full review text opened.

Google - Nov 4, 2026

I want to give a HUGE shout-out to Dawn at Cavender Buick West for going above and beyond over the past couple of weeks while I’ve been dealing with issues with my Buick. Throughout this entire experience, he has been nothing but helpful, patient, and understanding. Even during moments when I was frustrated enough to consider giving the vehicle back, he continued to go out of his way to make sure I had everything I needed. He consistently checked in and asked if there was anything else he could do for me. Customer service like his truly makes a difference. His professionalism, genuine concern, and willingness to help has completely changed my experience. Thank you for helping me and my family!

Tyron has done an exceptional job of taking care of me during and after the sale process. The financial manager made several mistakes that had to be taken care of after all paperwork was signed. The truck is impressive, but I have to bring it back so dealer items can be installed that the service team failed to take care of. I will have to say this though, even though those things took place, it was the best car buying experience that my wife and I have ever had.

I had a great experience purchasing my first car thanks to Gustavo!

The Cavender people were outstanding. We made a deal for a new Terrain which met my budget. They were expert in many ways extremely efficient in closing the deal. I would definitely buy another car from them. Also their service is outstanding! Both sales, service, and management team put the customer first!

A ROUTINE OIL CHANGE TURNED INTO A NIGHTMARE. (I would give no stars if available) I would strongly encourage anyone considering this dealership's service department to think twice based on our experience. On October 29, 2026, we brought our truck in for a routine oil change. Before this visit, our vehicle had NEVER leaked oil. The very next day, October 30, we noticed oil leaking underneath the truck. We immediately returned to the dealership and were told by service technician Brad S. that the oil filter was "LOOSE." You would think that identifying a loose oil filter would mean the ... Read More

Full review text opened.

Google - Nov 3, 2026

A ROUTINE OIL CHANGE TURNED INTO A NIGHTMARE. (I would give no stars if available) I would strongly encourage anyone considering this dealership's service department to think twice based on our experience. On October 29, 2026, we brought our truck in for a routine oil change. Before this visit, our vehicle had NEVER leaked oil. The very next day, October 30, we noticed oil leaking underneath the truck. We immediately returned to the dealership and were told by service technician Brad S. that the oil filter was "LOOSE." You would think that identifying a loose oil filter would mean the problem would be corrected. Unfortunately, that was not the case. The truck continued leaking oil, leaving puddles underneath it and significant oil stains on our driveway. The leakage became even more noticeable when the vehicle was started. We returned AGAIN on October 31 because the issue was clearly not resolved. We spoke with Service Lane Manager Shawdny Bruchhron and Service Manager John Felan. I even brought in a bucket containing oil that had leaked from the truck to physically demonstrate how much oil was coming out. We explained the inconvenience, the damage to our driveway, and our concerns about potential engine damage. During the inspection, a technician claimed the oil filter was no longer leaking but identified a bolt nearby that was supposedly leaking oil. When we questioned why this was suddenly happening immediately after the dealership performed the oil change, the technician dismissed it as a "COINCIDENCE." A coincidence? Our truck had no oil leak before your dealership serviced it. We brought it in for an oil change, and the very next day we were dealing with oil puddles underneath it. What made the experience even more concerning was the response from the Service Lane Manager when I expressed my concerns about the amount of oil leaking and the possibility of engine damage. Her response was: "As long as there's 2 quarts in there, y'all be fine." That is not the reassurance a customer should receive when reporting a substantial oil leak. We live approximately 45 minutes away, and both of us work long hours. Having to repeatedly drive back and forth to address a problem that started immediately after dealership service is extremely inconvenient. We eventually had to request a loaner vehicle. On November 2, we received a voicemail stating that technicians had run the vehicle, allowed it to sit, restarted it, and had not observed another leak. But that still leaves some very important questions unanswered: What exactly was done to the truck on October 30? Was the original oil filter replaced or simply tightened? Was the old O-ring removed? Was the new filter gasket properly lubricated and installed? Was the filter tightened according to manufacturer specifications? What exactly was the bolt identified as leaking? Where is the written documentation identifying the ORIGINAL cause of the leak? Why did this problem begin immediately after the oil change? We are still waiting for clear answers and proper documentation. Let's be clear: This is not about complaining over a little oil spot. This is about trusting a dealership with our vehicle and having it develop an oil leak immediately after service. An unresolved oil leak can potentially cause serious engine damage and create additional safety concerns. We should not have to repeatedly return, bring physical evidence of the leak, explain the same problem over and over, and practically beg for answers. We appreciate being provided with a loaner vehicle, but that does not erase the inconvenience, frustration, or unanswered questions. A dealership should stand behind its service, take customer concerns seriously, and provide accountability when something goes wrong. We brought our truck in for maintenance, not to inherit another mechanical problem.

Great customer service from entire staff. Wait time was only an hour with appointment. My service rep was great .

Read at DealerRater

Ray made me feel like I won and he went to bat to get a little more for our trade in . The process was simple and smooth

By far the WORST dealership service department I have ever dealt with. If I could give them zero stars, I absolutely would. Their customer service and overall experience were unacceptable. They don’t deserve even one star. I would not recommend this dealership’s service department to anyone.

Read at DealerRater

I rate this dealer high for a few reasons: First, the service from all the staff is amazing! Secondly, especially for service, it was very easy to schedule. My service advisor was honest about timelines and possibilities of what might be involved.

Read at DealerRater

WORST CAR-BUYING EXPERIENCE! I purchased a used vehicle from Cavender Chevrolet thinking I was making a good investment and getting a dependable car. Unfortunately, just ONE YEAR later, the engine blew and the AC went out, both at the same time. Not to mention, I have had nothing but issues throughout the year since the moment I drove the vehicle off the lot. When I reached out to the dealership, instead of offering a reasonable solution or standing behind the vehicle they sold me, I was given a few options: trade it in for another vehicle with even MORE miles ... Read More

Full review text opened.

Google - Nov 4, 2026

WORST CAR-BUYING EXPERIENCE! I purchased a used vehicle from Cavender Chevrolet thinking I was making a good investment and getting a dependable car. Unfortunately, just ONE YEAR later, the engine blew and the AC went out, both at the same time. Not to mention, I have had nothing but issues throughout the year since the moment I drove the vehicle off the lot. When I reached out to the dealership, instead of offering a reasonable solution or standing behind the vehicle they sold me, I was given a few options: trade it in for another vehicle with even MORE miles and pay more money, have a $1200 car payment for a new car, or pay $11,000 for a new engine. Absolutely unacceptable and incredibly disappointing. Nobody expects to spend their hard-earned money on a vehicle only to face major mechanical failures a year later and feel like they're being left to deal with it on their own. I expected better customer service, better support, and some accountability. Instead, this has been one of the worst experiences of my life. I would NOT recommend Cavender Chevrolet, and I will NEVER do business here again.

I want to give a HUGE shout-out to Dawn at Cavender Buick West for going above and beyond over the past couple of weeks while I’ve been dealing with issues with my Buick. Throughout this entire experience, he has been nothing but helpful, patient, and understanding. Even during moments when I was frustrated enough to consider giving the vehicle back, he continued to go out of his way to make sure I had everything I needed. He consistently checked in and asked if there was anything else he could do for me. Customer service like his truly makes a ... Read More

Full review text opened.

Google - Nov 4, 2026

I want to give a HUGE shout-out to Dawn at Cavender Buick West for going above and beyond over the past couple of weeks while I’ve been dealing with issues with my Buick. Throughout this entire experience, he has been nothing but helpful, patient, and understanding. Even during moments when I was frustrated enough to consider giving the vehicle back, he continued to go out of his way to make sure I had everything I needed. He consistently checked in and asked if there was anything else he could do for me. Customer service like his truly makes a difference. His professionalism, genuine concern, and willingness to help has completely changed my experience. Thank you for helping me and my family!

Tyron has done an exceptional job of taking care of me during and after the sale process. The financial manager made several mistakes that had to be taken care of after all paperwork was signed. The truck is impressive, but I have to bring it back so dealer items can be installed that the service team failed to take care of. I will have to say this though, even though those things took place, it was the best car buying experience that my wife and I have ever had.

I had a great experience purchasing my first car thanks to Gustavo!

The Cavender people were outstanding. We made a deal for a new Terrain which met my budget. They were expert in many ways extremely efficient in closing the deal. I would definitely buy another car from them. Also their service is outstanding! Both sales, service, and management team put the customer first!

A ROUTINE OIL CHANGE TURNED INTO A NIGHTMARE. (I would give no stars if available) I would strongly encourage anyone considering this dealership's service department to think twice based on our experience. On October 29, 2026, we brought our truck in for a routine oil change. Before this visit, our vehicle had NEVER leaked oil. The very next day, October 30, we noticed oil leaking underneath the truck. We immediately returned to the dealership and were told by service technician Brad S. that the oil filter was "LOOSE." You would think that identifying a loose oil filter would mean the ... Read More

Full review text opened.

Google - Nov 3, 2026

A ROUTINE OIL CHANGE TURNED INTO A NIGHTMARE. (I would give no stars if available) I would strongly encourage anyone considering this dealership's service department to think twice based on our experience. On October 29, 2026, we brought our truck in for a routine oil change. Before this visit, our vehicle had NEVER leaked oil. The very next day, October 30, we noticed oil leaking underneath the truck. We immediately returned to the dealership and were told by service technician Brad S. that the oil filter was "LOOSE." You would think that identifying a loose oil filter would mean the problem would be corrected. Unfortunately, that was not the case. The truck continued leaking oil, leaving puddles underneath it and significant oil stains on our driveway. The leakage became even more noticeable when the vehicle was started. We returned AGAIN on October 31 because the issue was clearly not resolved. We spoke with Service Lane Manager Shawdny Bruchhron and Service Manager John Felan. I even brought in a bucket containing oil that had leaked from the truck to physically demonstrate how much oil was coming out. We explained the inconvenience, the damage to our driveway, and our concerns about potential engine damage. During the inspection, a technician claimed the oil filter was no longer leaking but identified a bolt nearby that was supposedly leaking oil. When we questioned why this was suddenly happening immediately after the dealership performed the oil change, the technician dismissed it as a "COINCIDENCE." A coincidence? Our truck had no oil leak before your dealership serviced it. We brought it in for an oil change, and the very next day we were dealing with oil puddles underneath it. What made the experience even more concerning was the response from the Service Lane Manager when I expressed my concerns about the amount of oil leaking and the possibility of engine damage. Her response was: "As long as there's 2 quarts in there, y'all be fine." That is not the reassurance a customer should receive when reporting a substantial oil leak. We live approximately 45 minutes away, and both of us work long hours. Having to repeatedly drive back and forth to address a problem that started immediately after dealership service is extremely inconvenient. We eventually had to request a loaner vehicle. On November 2, we received a voicemail stating that technicians had run the vehicle, allowed it to sit, restarted it, and had not observed another leak. But that still leaves some very important questions unanswered: What exactly was done to the truck on October 30? Was the original oil filter replaced or simply tightened? Was the old O-ring removed? Was the new filter gasket properly lubricated and installed? Was the filter tightened according to manufacturer specifications? What exactly was the bolt identified as leaking? Where is the written documentation identifying the ORIGINAL cause of the leak? Why did this problem begin immediately after the oil change? We are still waiting for clear answers and proper documentation. Let's be clear: This is not about complaining over a little oil spot. This is about trusting a dealership with our vehicle and having it develop an oil leak immediately after service. An unresolved oil leak can potentially cause serious engine damage and create additional safety concerns. We should not have to repeatedly return, bring physical evidence of the leak, explain the same problem over and over, and practically beg for answers. We appreciate being provided with a loaner vehicle, but that does not erase the inconvenience, frustration, or unanswered questions. A dealership should stand behind its service, take customer concerns seriously, and provide accountability when something goes wrong. We brought our truck in for maintenance, not to inherit another mechanical problem.

Great customer service from entire staff. Wait time was only an hour with appointment. My service rep was great .

Read at DealerRater

Ray made me feel like I won and he went to bat to get a little more for our trade in . The process was simple and smooth

By far the WORST dealership service department I have ever dealt with. If I could give them zero stars, I absolutely would. Their customer service and overall experience were unacceptable. They don’t deserve even one star. I would not recommend this dealership’s service department to anyone.

Read at DealerRater

I rate this dealer high for a few reasons: First, the service from all the staff is amazing! Secondly, especially for service, it was very easy to schedule. My service advisor was honest about timelines and possibilities of what might be involved.

Read at DealerRater

WORST CAR-BUYING EXPERIENCE! I purchased a used vehicle from Cavender Chevrolet thinking I was making a good investment and getting a dependable car. Unfortunately, just ONE YEAR later, the engine blew and the AC went out, both at the same time. Not to mention, I have had nothing but issues throughout the year since the moment I drove the vehicle off the lot. When I reached out to the dealership, instead of offering a reasonable solution or standing behind the vehicle they sold me, I was given a few options: trade it in for another vehicle with even MORE miles ... Read More

Full review text opened.

Google - Nov 4, 2026

WORST CAR-BUYING EXPERIENCE! I purchased a used vehicle from Cavender Chevrolet thinking I was making a good investment and getting a dependable car. Unfortunately, just ONE YEAR later, the engine blew and the AC went out, both at the same time. Not to mention, I have had nothing but issues throughout the year since the moment I drove the vehicle off the lot. When I reached out to the dealership, instead of offering a reasonable solution or standing behind the vehicle they sold me, I was given a few options: trade it in for another vehicle with even MORE miles and pay more money, have a $1200 car payment for a new car, or pay $11,000 for a new engine. Absolutely unacceptable and incredibly disappointing. Nobody expects to spend their hard-earned money on a vehicle only to face major mechanical failures a year later and feel like they're being left to deal with it on their own. I expected better customer service, better support, and some accountability. Instead, this has been one of the worst experiences of my life. I would NOT recommend Cavender Chevrolet, and I will NEVER do business here again.

I want to give a HUGE shout-out to Dawn at Cavender Buick West for going above and beyond over the past couple of weeks while I’ve been dealing with issues with my Buick. Throughout this entire experience, he has been nothing but helpful, patient, and understanding. Even during moments when I was frustrated enough to consider giving the vehicle back, he continued to go out of his way to make sure I had everything I needed. He consistently checked in and asked if there was anything else he could do for me. Customer service like his truly makes a ... Read More

Full review text opened.

Google - Nov 4, 2026

I want to give a HUGE shout-out to Dawn at Cavender Buick West for going above and beyond over the past couple of weeks while I’ve been dealing with issues with my Buick. Throughout this entire experience, he has been nothing but helpful, patient, and understanding. Even during moments when I was frustrated enough to consider giving the vehicle back, he continued to go out of his way to make sure I had everything I needed. He consistently checked in and asked if there was anything else he could do for me. Customer service like his truly makes a difference. His professionalism, genuine concern, and willingness to help has completely changed my experience. Thank you for helping me and my family!

Tyron has done an exceptional job of taking care of me during and after the sale process. The financial manager made several mistakes that had to be taken care of after all paperwork was signed. The truck is impressive, but I have to bring it back so dealer items can be installed that the service team failed to take care of. I will have to say this though, even though those things took place, it was the best car buying experience that my wife and I have ever had.

I had a great experience purchasing my first car thanks to Gustavo!

The Cavender people were outstanding. We made a deal for a new Terrain which met my budget. They were expert in many ways extremely efficient in closing the deal. I would definitely buy another car from them. Also their service is outstanding! Both sales, service, and management team put the customer first!

A ROUTINE OIL CHANGE TURNED INTO A NIGHTMARE. (I would give no stars if available) I would strongly encourage anyone considering this dealership's service department to think twice based on our experience. On October 29, 2026, we brought our truck in for a routine oil change. Before this visit, our vehicle had NEVER leaked oil. The very next day, October 30, we noticed oil leaking underneath the truck. We immediately returned to the dealership and were told by service technician Brad S. that the oil filter was "LOOSE." You would think that identifying a loose oil filter would mean the ... Read More

Full review text opened.

Google - Nov 3, 2026

A ROUTINE OIL CHANGE TURNED INTO A NIGHTMARE. (I would give no stars if available) I would strongly encourage anyone considering this dealership's service department to think twice based on our experience. On October 29, 2026, we brought our truck in for a routine oil change. Before this visit, our vehicle had NEVER leaked oil. The very next day, October 30, we noticed oil leaking underneath the truck. We immediately returned to the dealership and were told by service technician Brad S. that the oil filter was "LOOSE." You would think that identifying a loose oil filter would mean the problem would be corrected. Unfortunately, that was not the case. The truck continued leaking oil, leaving puddles underneath it and significant oil stains on our driveway. The leakage became even more noticeable when the vehicle was started. We returned AGAIN on October 31 because the issue was clearly not resolved. We spoke with Service Lane Manager Shawdny Bruchhron and Service Manager John Felan. I even brought in a bucket containing oil that had leaked from the truck to physically demonstrate how much oil was coming out. We explained the inconvenience, the damage to our driveway, and our concerns about potential engine damage. During the inspection, a technician claimed the oil filter was no longer leaking but identified a bolt nearby that was supposedly leaking oil. When we questioned why this was suddenly happening immediately after the dealership performed the oil change, the technician dismissed it as a "COINCIDENCE." A coincidence? Our truck had no oil leak before your dealership serviced it. We brought it in for an oil change, and the very next day we were dealing with oil puddles underneath it. What made the experience even more concerning was the response from the Service Lane Manager when I expressed my concerns about the amount of oil leaking and the possibility of engine damage. Her response was: "As long as there's 2 quarts in there, y'all be fine." That is not the reassurance a customer should receive when reporting a substantial oil leak. We live approximately 45 minutes away, and both of us work long hours. Having to repeatedly drive back and forth to address a problem that started immediately after dealership service is extremely inconvenient. We eventually had to request a loaner vehicle. On November 2, we received a voicemail stating that technicians had run the vehicle, allowed it to sit, restarted it, and had not observed another leak. But that still leaves some very important questions unanswered: What exactly was done to the truck on October 30? Was the original oil filter replaced or simply tightened? Was the old O-ring removed? Was the new filter gasket properly lubricated and installed? Was the filter tightened according to manufacturer specifications? What exactly was the bolt identified as leaking? Where is the written documentation identifying the ORIGINAL cause of the leak? Why did this problem begin immediately after the oil change? We are still waiting for clear answers and proper documentation. Let's be clear: This is not about complaining over a little oil spot. This is about trusting a dealership with our vehicle and having it develop an oil leak immediately after service. An unresolved oil leak can potentially cause serious engine damage and create additional safety concerns. We should not have to repeatedly return, bring physical evidence of the leak, explain the same problem over and over, and practically beg for answers. We appreciate being provided with a loaner vehicle, but that does not erase the inconvenience, frustration, or unanswered questions. A dealership should stand behind its service, take customer concerns seriously, and provide accountability when something goes wrong. We brought our truck in for maintenance, not to inherit another mechanical problem.

Great customer service from entire staff. Wait time was only an hour with appointment. My service rep was great .

Read at DealerRater

Ray made me feel like I won and he went to bat to get a little more for our trade in . The process was simple and smooth

By far the WORST dealership service department I have ever dealt with. If I could give them zero stars, I absolutely would. Their customer service and overall experience were unacceptable. They don’t deserve even one star. I would not recommend this dealership’s service department to anyone.

Read at DealerRater

I rate this dealer high for a few reasons: First, the service from all the staff is amazing! Secondly, especially for service, it was very easy to schedule. My service advisor was honest about timelines and possibilities of what might be involved.

Read at DealerRater

WORST CAR-BUYING EXPERIENCE! I purchased a used vehicle from Cavender Chevrolet thinking I was making a good investment and getting a dependable car. Unfortunately, just ONE YEAR later, the engine blew and the AC went out, both at the same time. Not to mention, I have had nothing but issues throughout the year since the moment I drove the vehicle off the lot. When I reached out to the dealership, instead of offering a reasonable solution or standing behind the vehicle they sold me, I was given a few options: trade it in for another vehicle with even MORE miles ... Read More

Full review text opened.

Google - Nov 4, 2026

WORST CAR-BUYING EXPERIENCE! I purchased a used vehicle from Cavender Chevrolet thinking I was making a good investment and getting a dependable car. Unfortunately, just ONE YEAR later, the engine blew and the AC went out, both at the same time. Not to mention, I have had nothing but issues throughout the year since the moment I drove the vehicle off the lot. When I reached out to the dealership, instead of offering a reasonable solution or standing behind the vehicle they sold me, I was given a few options: trade it in for another vehicle with even MORE miles and pay more money, have a $1200 car payment for a new car, or pay $11,000 for a new engine. Absolutely unacceptable and incredibly disappointing. Nobody expects to spend their hard-earned money on a vehicle only to face major mechanical failures a year later and feel like they're being left to deal with it on their own. I expected better customer service, better support, and some accountability. Instead, this has been one of the worst experiences of my life. I would NOT recommend Cavender Chevrolet, and I will NEVER do business here again.

I want to give a HUGE shout-out to Dawn at Cavender Buick West for going above and beyond over the past couple of weeks while I’ve been dealing with issues with my Buick. Throughout this entire experience, he has been nothing but helpful, patient, and understanding. Even during moments when I was frustrated enough to consider giving the vehicle back, he continued to go out of his way to make sure I had everything I needed. He consistently checked in and asked if there was anything else he could do for me. Customer service like his truly makes a ... Read More

Full review text opened.

Google - Nov 4, 2026

I want to give a HUGE shout-out to Dawn at Cavender Buick West for going above and beyond over the past couple of weeks while I’ve been dealing with issues with my Buick. Throughout this entire experience, he has been nothing but helpful, patient, and understanding. Even during moments when I was frustrated enough to consider giving the vehicle back, he continued to go out of his way to make sure I had everything I needed. He consistently checked in and asked if there was anything else he could do for me. Customer service like his truly makes a difference. His professionalism, genuine concern, and willingness to help has completely changed my experience. Thank you for helping me and my family!

Tyron has done an exceptional job of taking care of me during and after the sale process. The financial manager made several mistakes that had to be taken care of after all paperwork was signed. The truck is impressive, but I have to bring it back so dealer items can be installed that the service team failed to take care of. I will have to say this though, even though those things took place, it was the best car buying experience that my wife and I have ever had.

I had a great experience purchasing my first car thanks to Gustavo!

The Cavender people were outstanding. We made a deal for a new Terrain which met my budget. They were expert in many ways extremely efficient in closing the deal. I would definitely buy another car from them. Also their service is outstanding! Both sales, service, and management team put the customer first!

A ROUTINE OIL CHANGE TURNED INTO A NIGHTMARE. (I would give no stars if available) I would strongly encourage anyone considering this dealership's service department to think twice based on our experience. On October 29, 2026, we brought our truck in for a routine oil change. Before this visit, our vehicle had NEVER leaked oil. The very next day, October 30, we noticed oil leaking underneath the truck. We immediately returned to the dealership and were told by service technician Brad S. that the oil filter was "LOOSE." You would think that identifying a loose oil filter would mean the ... Read More

Full review text opened.

Google - Nov 3, 2026

A ROUTINE OIL CHANGE TURNED INTO A NIGHTMARE. (I would give no stars if available) I would strongly encourage anyone considering this dealership's service department to think twice based on our experience. On October 29, 2026, we brought our truck in for a routine oil change. Before this visit, our vehicle had NEVER leaked oil. The very next day, October 30, we noticed oil leaking underneath the truck. We immediately returned to the dealership and were told by service technician Brad S. that the oil filter was "LOOSE." You would think that identifying a loose oil filter would mean the problem would be corrected. Unfortunately, that was not the case. The truck continued leaking oil, leaving puddles underneath it and significant oil stains on our driveway. The leakage became even more noticeable when the vehicle was started. We returned AGAIN on October 31 because the issue was clearly not resolved. We spoke with Service Lane Manager Shawdny Bruchhron and Service Manager John Felan. I even brought in a bucket containing oil that had leaked from the truck to physically demonstrate how much oil was coming out. We explained the inconvenience, the damage to our driveway, and our concerns about potential engine damage. During the inspection, a technician claimed the oil filter was no longer leaking but identified a bolt nearby that was supposedly leaking oil. When we questioned why this was suddenly happening immediately after the dealership performed the oil change, the technician dismissed it as a "COINCIDENCE." A coincidence? Our truck had no oil leak before your dealership serviced it. We brought it in for an oil change, and the very next day we were dealing with oil puddles underneath it. What made the experience even more concerning was the response from the Service Lane Manager when I expressed my concerns about the amount of oil leaking and the possibility of engine damage. Her response was: "As long as there's 2 quarts in there, y'all be fine." That is not the reassurance a customer should receive when reporting a substantial oil leak. We live approximately 45 minutes away, and both of us work long hours. Having to repeatedly drive back and forth to address a problem that started immediately after dealership service is extremely inconvenient. We eventually had to request a loaner vehicle. On November 2, we received a voicemail stating that technicians had run the vehicle, allowed it to sit, restarted it, and had not observed another leak. But that still leaves some very important questions unanswered: What exactly was done to the truck on October 30? Was the original oil filter replaced or simply tightened? Was the old O-ring removed? Was the new filter gasket properly lubricated and installed? Was the filter tightened according to manufacturer specifications? What exactly was the bolt identified as leaking? Where is the written documentation identifying the ORIGINAL cause of the leak? Why did this problem begin immediately after the oil change? We are still waiting for clear answers and proper documentation. Let's be clear: This is not about complaining over a little oil spot. This is about trusting a dealership with our vehicle and having it develop an oil leak immediately after service. An unresolved oil leak can potentially cause serious engine damage and create additional safety concerns. We should not have to repeatedly return, bring physical evidence of the leak, explain the same problem over and over, and practically beg for answers. We appreciate being provided with a loaner vehicle, but that does not erase the inconvenience, frustration, or unanswered questions. A dealership should stand behind its service, take customer concerns seriously, and provide accountability when something goes wrong. We brought our truck in for maintenance, not to inherit another mechanical problem.

Great customer service from entire staff. Wait time was only an hour with appointment. My service rep was great .

Read at DealerRater

Ray made me feel like I won and he went to bat to get a little more for our trade in . The process was simple and smooth

By far the WORST dealership service department I have ever dealt with. If I could give them zero stars, I absolutely would. Their customer service and overall experience were unacceptable. They don’t deserve even one star. I would not recommend this dealership’s service department to anyone.

Read at DealerRater

I rate this dealer high for a few reasons: First, the service from all the staff is amazing! Secondly, especially for service, it was very easy to schedule. My service advisor was honest about timelines and possibilities of what might be involved.

Read at DealerRater

WORST CAR-BUYING EXPERIENCE! I purchased a used vehicle from Cavender Chevrolet thinking I was making a good investment and getting a dependable car. Unfortunately, just ONE YEAR later, the engine blew and the AC went out, both at the same time. Not to mention, I have had nothing but issues throughout the year since the moment I drove the vehicle off the lot. When I reached out to the dealership, instead of offering a reasonable solution or standing behind the vehicle they sold me, I was given a few options: trade it in for another vehicle with even MORE miles ... Read More

Full review text opened.

Google - Nov 4, 2026

WORST CAR-BUYING EXPERIENCE! I purchased a used vehicle from Cavender Chevrolet thinking I was making a good investment and getting a dependable car. Unfortunately, just ONE YEAR later, the engine blew and the AC went out, both at the same time. Not to mention, I have had nothing but issues throughout the year since the moment I drove the vehicle off the lot. When I reached out to the dealership, instead of offering a reasonable solution or standing behind the vehicle they sold me, I was given a few options: trade it in for another vehicle with even MORE miles and pay more money, have a $1200 car payment for a new car, or pay $11,000 for a new engine. Absolutely unacceptable and incredibly disappointing. Nobody expects to spend their hard-earned money on a vehicle only to face major mechanical failures a year later and feel like they're being left to deal with it on their own. I expected better customer service, better support, and some accountability. Instead, this has been one of the worst experiences of my life. I would NOT recommend Cavender Chevrolet, and I will NEVER do business here again.

I want to give a HUGE shout-out to Dawn at Cavender Buick West for going above and beyond over the past couple of weeks while I’ve been dealing with issues with my Buick. Throughout this entire experience, he has been nothing but helpful, patient, and understanding. Even during moments when I was frustrated enough to consider giving the vehicle back, he continued to go out of his way to make sure I had everything I needed. He consistently checked in and asked if there was anything else he could do for me. Customer service like his truly makes a ... Read More

Full review text opened.

Google - Nov 4, 2026

I want to give a HUGE shout-out to Dawn at Cavender Buick West for going above and beyond over the past couple of weeks while I’ve been dealing with issues with my Buick. Throughout this entire experience, he has been nothing but helpful, patient, and understanding. Even during moments when I was frustrated enough to consider giving the vehicle back, he continued to go out of his way to make sure I had everything I needed. He consistently checked in and asked if there was anything else he could do for me. Customer service like his truly makes a difference. His professionalism, genuine concern, and willingness to help has completely changed my experience. Thank you for helping me and my family!

Tyron has done an exceptional job of taking care of me during and after the sale process. The financial manager made several mistakes that had to be taken care of after all paperwork was signed. The truck is impressive, but I have to bring it back so dealer items can be installed that the service team failed to take care of. I will have to say this though, even though those things took place, it was the best car buying experience that my wife and I have ever had.

I had a great experience purchasing my first car thanks to Gustavo!

The Cavender people were outstanding. We made a deal for a new Terrain which met my budget. They were expert in many ways extremely efficient in closing the deal. I would definitely buy another car from them. Also their service is outstanding! Both sales, service, and management team put the customer first!

A ROUTINE OIL CHANGE TURNED INTO A NIGHTMARE. (I would give no stars if available) I would strongly encourage anyone considering this dealership's service department to think twice based on our experience. On October 29, 2026, we brought our truck in for a routine oil change. Before this visit, our vehicle had NEVER leaked oil. The very next day, October 30, we noticed oil leaking underneath the truck. We immediately returned to the dealership and were told by service technician Brad S. that the oil filter was "LOOSE." You would think that identifying a loose oil filter would mean the ... Read More

Full review text opened.

Google - Nov 3, 2026

A ROUTINE OIL CHANGE TURNED INTO A NIGHTMARE. (I would give no stars if available) I would strongly encourage anyone considering this dealership's service department to think twice based on our experience. On October 29, 2026, we brought our truck in for a routine oil change. Before this visit, our vehicle had NEVER leaked oil. The very next day, October 30, we noticed oil leaking underneath the truck. We immediately returned to the dealership and were told by service technician Brad S. that the oil filter was "LOOSE." You would think that identifying a loose oil filter would mean the problem would be corrected. Unfortunately, that was not the case. The truck continued leaking oil, leaving puddles underneath it and significant oil stains on our driveway. The leakage became even more noticeable when the vehicle was started. We returned AGAIN on October 31 because the issue was clearly not resolved. We spoke with Service Lane Manager Shawdny Bruchhron and Service Manager John Felan. I even brought in a bucket containing oil that had leaked from the truck to physically demonstrate how much oil was coming out. We explained the inconvenience, the damage to our driveway, and our concerns about potential engine damage. During the inspection, a technician claimed the oil filter was no longer leaking but identified a bolt nearby that was supposedly leaking oil. When we questioned why this was suddenly happening immediately after the dealership performed the oil change, the technician dismissed it as a "COINCIDENCE." A coincidence? Our truck had no oil leak before your dealership serviced it. We brought it in for an oil change, and the very next day we were dealing with oil puddles underneath it. What made the experience even more concerning was the response from the Service Lane Manager when I expressed my concerns about the amount of oil leaking and the possibility of engine damage. Her response was: "As long as there's 2 quarts in there, y'all be fine." That is not the reassurance a customer should receive when reporting a substantial oil leak. We live approximately 45 minutes away, and both of us work long hours. Having to repeatedly drive back and forth to address a problem that started immediately after dealership service is extremely inconvenient. We eventually had to request a loaner vehicle. On November 2, we received a voicemail stating that technicians had run the vehicle, allowed it to sit, restarted it, and had not observed another leak. But that still leaves some very important questions unanswered: What exactly was done to the truck on October 30? Was the original oil filter replaced or simply tightened? Was the old O-ring removed? Was the new filter gasket properly lubricated and installed? Was the filter tightened according to manufacturer specifications? What exactly was the bolt identified as leaking? Where is the written documentation identifying the ORIGINAL cause of the leak? Why did this problem begin immediately after the oil change? We are still waiting for clear answers and proper documentation. Let's be clear: This is not about complaining over a little oil spot. This is about trusting a dealership with our vehicle and having it develop an oil leak immediately after service. An unresolved oil leak can potentially cause serious engine damage and create additional safety concerns. We should not have to repeatedly return, bring physical evidence of the leak, explain the same problem over and over, and practically beg for answers. We appreciate being provided with a loaner vehicle, but that does not erase the inconvenience, frustration, or unanswered questions. A dealership should stand behind its service, take customer concerns seriously, and provide accountability when something goes wrong. We brought our truck in for maintenance, not to inherit another mechanical problem.

Great customer service from entire staff. Wait time was only an hour with appointment. My service rep was great .

Read at DealerRater

Ray made me feel like I won and he went to bat to get a little more for our trade in . The process was simple and smooth

By far the WORST dealership service department I have ever dealt with. If I could give them zero stars, I absolutely would. Their customer service and overall experience were unacceptable. They don’t deserve even one star. I would not recommend this dealership’s service department to anyone.

Read at DealerRater

I rate this dealer high for a few reasons: First, the service from all the staff is amazing! Secondly, especially for service, it was very easy to schedule. My service advisor was honest about timelines and possibilities of what might be involved.

Read at DealerRater

WORST CAR-BUYING EXPERIENCE! I purchased a used vehicle from Cavender Chevrolet thinking I was making a good investment and getting a dependable car. Unfortunately, just ONE YEAR later, the engine blew and the AC went out, both at the same time. Not to mention, I have had nothing but issues throughout the year since the moment I drove the vehicle off the lot. When I reached out to the dealership, instead of offering a reasonable solution or standing behind the vehicle they sold me, I was given a few options: trade it in for another vehicle with even MORE miles ... Read More

Full review text opened.

Google - Nov 4, 2026

WORST CAR-BUYING EXPERIENCE! I purchased a used vehicle from Cavender Chevrolet thinking I was making a good investment and getting a dependable car. Unfortunately, just ONE YEAR later, the engine blew and the AC went out, both at the same time. Not to mention, I have had nothing but issues throughout the year since the moment I drove the vehicle off the lot. When I reached out to the dealership, instead of offering a reasonable solution or standing behind the vehicle they sold me, I was given a few options: trade it in for another vehicle with even MORE miles and pay more money, have a $1200 car payment for a new car, or pay $11,000 for a new engine. Absolutely unacceptable and incredibly disappointing. Nobody expects to spend their hard-earned money on a vehicle only to face major mechanical failures a year later and feel like they're being left to deal with it on their own. I expected better customer service, better support, and some accountability. Instead, this has been one of the worst experiences of my life. I would NOT recommend Cavender Chevrolet, and I will NEVER do business here again.

I want to give a HUGE shout-out to Dawn at Cavender Buick West for going above and beyond over the past couple of weeks while I’ve been dealing with issues with my Buick. Throughout this entire experience, he has been nothing but helpful, patient, and understanding. Even during moments when I was frustrated enough to consider giving the vehicle back, he continued to go out of his way to make sure I had everything I needed. He consistently checked in and asked if there was anything else he could do for me. Customer service like his truly makes a ... Read More

Full review text opened.

Google - Nov 4, 2026

I want to give a HUGE shout-out to Dawn at Cavender Buick West for going above and beyond over the past couple of weeks while I’ve been dealing with issues with my Buick. Throughout this entire experience, he has been nothing but helpful, patient, and understanding. Even during moments when I was frustrated enough to consider giving the vehicle back, he continued to go out of his way to make sure I had everything I needed. He consistently checked in and asked if there was anything else he could do for me. Customer service like his truly makes a difference. His professionalism, genuine concern, and willingness to help has completely changed my experience. Thank you for helping me and my family!

Tyron has done an exceptional job of taking care of me during and after the sale process. The financial manager made several mistakes that had to be taken care of after all paperwork was signed. The truck is impressive, but I have to bring it back so dealer items can be installed that the service team failed to take care of. I will have to say this though, even though those things took place, it was the best car buying experience that my wife and I have ever had.

I had a great experience purchasing my first car thanks to Gustavo!

The Cavender people were outstanding. We made a deal for a new Terrain which met my budget. They were expert in many ways extremely efficient in closing the deal. I would definitely buy another car from them. Also their service is outstanding! Both sales, service, and management team put the customer first!

A ROUTINE OIL CHANGE TURNED INTO A NIGHTMARE. (I would give no stars if available) I would strongly encourage anyone considering this dealership's service department to think twice based on our experience. On October 29, 2026, we brought our truck in for a routine oil change. Before this visit, our vehicle had NEVER leaked oil. The very next day, October 30, we noticed oil leaking underneath the truck. We immediately returned to the dealership and were told by service technician Brad S. that the oil filter was "LOOSE." You would think that identifying a loose oil filter would mean the ... Read More

Full review text opened.

Google - Nov 3, 2026

A ROUTINE OIL CHANGE TURNED INTO A NIGHTMARE. (I would give no stars if available) I would strongly encourage anyone considering this dealership's service department to think twice based on our experience. On October 29, 2026, we brought our truck in for a routine oil change. Before this visit, our vehicle had NEVER leaked oil. The very next day, October 30, we noticed oil leaking underneath the truck. We immediately returned to the dealership and were told by service technician Brad S. that the oil filter was "LOOSE." You would think that identifying a loose oil filter would mean the problem would be corrected. Unfortunately, that was not the case. The truck continued leaking oil, leaving puddles underneath it and significant oil stains on our driveway. The leakage became even more noticeable when the vehicle was started. We returned AGAIN on October 31 because the issue was clearly not resolved. We spoke with Service Lane Manager Shawdny Bruchhron and Service Manager John Felan. I even brought in a bucket containing oil that had leaked from the truck to physically demonstrate how much oil was coming out. We explained the inconvenience, the damage to our driveway, and our concerns about potential engine damage. During the inspection, a technician claimed the oil filter was no longer leaking but identified a bolt nearby that was supposedly leaking oil. When we questioned why this was suddenly happening immediately after the dealership performed the oil change, the technician dismissed it as a "COINCIDENCE." A coincidence? Our truck had no oil leak before your dealership serviced it. We brought it in for an oil change, and the very next day we were dealing with oil puddles underneath it. What made the experience even more concerning was the response from the Service Lane Manager when I expressed my concerns about the amount of oil leaking and the possibility of engine damage. Her response was: "As long as there's 2 quarts in there, y'all be fine." That is not the reassurance a customer should receive when reporting a substantial oil leak. We live approximately 45 minutes away, and both of us work long hours. Having to repeatedly drive back and forth to address a problem that started immediately after dealership service is extremely inconvenient. We eventually had to request a loaner vehicle. On November 2, we received a voicemail stating that technicians had run the vehicle, allowed it to sit, restarted it, and had not observed another leak. But that still leaves some very important questions unanswered: What exactly was done to the truck on October 30? Was the original oil filter replaced or simply tightened? Was the old O-ring removed? Was the new filter gasket properly lubricated and installed? Was the filter tightened according to manufacturer specifications? What exactly was the bolt identified as leaking? Where is the written documentation identifying the ORIGINAL cause of the leak? Why did this problem begin immediately after the oil change? We are still waiting for clear answers and proper documentation. Let's be clear: This is not about complaining over a little oil spot. This is about trusting a dealership with our vehicle and having it develop an oil leak immediately after service. An unresolved oil leak can potentially cause serious engine damage and create additional safety concerns. We should not have to repeatedly return, bring physical evidence of the leak, explain the same problem over and over, and practically beg for answers. We appreciate being provided with a loaner vehicle, but that does not erase the inconvenience, frustration, or unanswered questions. A dealership should stand behind its service, take customer concerns seriously, and provide accountability when something goes wrong. We brought our truck in for maintenance, not to inherit another mechanical problem.

Great customer service from entire staff. Wait time was only an hour with appointment. My service rep was great .

Read at DealerRater

Ray made me feel like I won and he went to bat to get a little more for our trade in . The process was simple and smooth

By far the WORST dealership service department I have ever dealt with. If I could give them zero stars, I absolutely would. Their customer service and overall experience were unacceptable. They don’t deserve even one star. I would not recommend this dealership’s service department to anyone.

Read at DealerRater

I rate this dealer high for a few reasons: First, the service from all the staff is amazing! Secondly, especially for service, it was very easy to schedule. My service advisor was honest about timelines and possibilities of what might be involved.

Read at DealerRater